How can I protect myself from late deliveries?
Always check the seller's On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.
What can I do if my order doesn't arrive within the seller's guaranteed delivery time?
You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.
Returns & Refund
The items I received were not as described by the seller. What can I do? Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.
Get a full refund if you received a counterfeit product
How can I ensure the products I purchase are genuine?
On www.mascherineitaliane.online you can find only Guaranteed Genuine products.
What other protections can I get for products that are not genuine?
All Guaranteed Genuine products have been verified by www.mascherineitaliane.online.
Should you still receive a counterfeit product, you will get a full refund (shipping costs included).