Refund Policy


How can I protect myself from late deliveries?

Always check the seller's On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.

What can I do if my order doesn't arrive within the seller's guaranteed delivery time?

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Returns & Refund
The items I received were not as described by the seller. What can I do? Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.

Get a full refund if you received a counterfeit product

How can I ensure the products I purchase are genuine?

On www.mascherineitaliane.online you can find only Guaranteed Genuine products.

What other protections can I get for products that are not genuine?

All Guaranteed Genuine products have been verified by www.mascherineitaliane.online.

Should you still receive a counterfeit product, you will get a full refund (shipping costs included).